FAQs

What is the IRN-BRU Carnival?

The IRN-BRU Carnival is an indoor funfair taking place at the SEC Glasgow from 20th December 2019 to 12th January 2020 (except Christmas Day). Check out our opening times.

Age Restrictions

There are no age limits throughout the IRN-BRU Carnival however, if you are 12 or under you must be accompanied by a responsible adult.

Accessibility

The IRN-BRU Carnival has taken a number of measures to make sure that as many people as possible can enjoy their day out at the Carnival. However, please be aware that while we have made a great effort to provide facilities to accommodate as many access requirements as possible, there will inevitably be some areas and rides which still present a challenge for some.

Take a look at our Accessibility Guide which details these measures, and if you have a question that is not answered by this guide, then please contact info@qdevents.co.uk and we'll do our best to help.

Autism Friendly Sessions

On Tuesday 31st December 2019 and Tuesday 7th January 2020, we will open the IRN-BRU Carnival for autism friendly sessions. This will be from 11am on 31st, and 4pm on Tuesday 7th January. During these sessions, the main hall lights will be on, music will be turned off or very low and the rides will be slower where possible (although the ride lights will still be on).

For the first hour of each session, there will be no access for the general public, meaning that visitors with autism and sensory processing disorders will have time to enjoy the rides with no queues or crowds and to get used to their environment. After the first hour, the Carnival will open to the general public, but the other measures (reduced music and lights) will remain in place for a further 2 hours.

After this time, gradually, the main hall lights will be dimmed, and the volume of music will increase, and rides will return to their regular speed.

During the autism sessions there will also be quiet areas available, and sensory packs for guests.

We hope that these measures help as many people as possible to enjoy the IRN-BRU Carnival.

Baby Changing Facilities

There are three baby changing rooms at the SEC; two are on the main concourse adjacent to the central ladies’ toilets and the other is at the west end of the venue next to the west entrance. 

Bingo

Bingo will only start when enough people are sitting ready to play. Please check the signs at the ticket desks for information on when the bingo will start each day. The cost is £8 for 6 games, and you can purchase bingo tickets at the ticket office on arrival.

Cash Machine

On the main concourse of the SEC, there is a free of charge ATM, next to the SEC Box Office. In addition, there is another ATM located next to RS McColl’s, however, this does charge an administration fee for some services.

Charity and Raffle Requests

Every year we set aside an allocation of complimentary tickets for charity requests, please forward all requests to info@qdevents.co.uk no later than Sunday 1st December 2019. Requests which are granted will be fulfilled on a first come first served basis, so please send your request as early as possible. If you would like to bring a group to the Carnival and we are not able to fulfil your request, we do offer group rates - please check the ticket prices page for details.

Cloakroom

The Cloakroom is located on the main concourse and will be open for guests to deposit items for the duration of the event for a fee of £2 per item, per day. Please note: items cannot be left in the Cloakroom overnight.

Clothing

Please be aware of any loose clothing you may be wearing and tuck it in or remove if possible before riding. Also, be aware of any loose items in your pockets such as mobile phones and money as there is a chance they could fall out while riding - the IRN-BRU Carnival is not responsible for any items which are lost or broken due to carelessness.

Complimentary Tickets

If you have won tickets in a competition, please validate your ticket online before attending the Carnival. Details of how to do this will be on your ticket. If you have to pick up your tickets, please speak to the staff in the Organiser’s Office. Once you have your tickets, please enter through the entrance for pre-booked ticket holders.

Contacting us

Before you contact us, please read the FAQs in full as your question may be answered here. As we receive a very high volume of emails, if your question is answered here, we will not respond to your email. If you do need to contact the Carnival team, please do so by emailing info@qdevents.co.uk, and we will aim to get back to you within 2 working days.

First Aid

There are fully trained First Aid staff located on the concourse in the SEC.  If you do require medical attention, please contact any of the stewards/staff working at the event and they will assist/direct you.

Flashing Lights/Strobe Lights

While there are no strobe lights throughout the Carnival, there are some rides that do have flashing lights. If you are concerned about this and need more information, please email info@qdevents.co.uk

Food

Within the hall there are various food outlets selling everything from candy floss, hot dogs, chicken, to burger & chips. Please visit the Food & Drink page of the website for more details. 

Food outlets inside the hall close 30 minutes before the Carnival closes.

Football colours

No-one will be allowed entry to the IRN-BRU Carnival wearing football colours.  If attending following a football game, please ensure you have a change of clothing.

Gender neutral toilets

We have gender neutral toilets in the main hall that can be accessed via a radar key. Should you wish to use these toilets, please speak to the stewards and they will give you the key to use them. These toilets are also accessible.

Group visits

There is a 10% discount for parties of 10 or more. Please see ticket types for more information. 

Inflatable Play

The Inflatable Play is suitable for children under 12, and costs 3 x vouchers per child - you get 10 vouchers included in every ticket, and additional ones can be bought at the Carnival for £1.50 each, or 5 for £6. You can share your vouchers among your party, so don't worry if one person needs more than everyone else - and you can also use the vouchers on our rides and stalls. Vouchers cannot be used again on another day, so don't forget to use them all up!

Lost Children

If you lose your child, please contact one of the stewards immediately. You will then be directed to the Organiser's Office where full details will be taken. Lost children will be brought to the Organiser's Office until reunited with parents/guardian.

Lost Property

All lost property will be brought to the Organiser’s Office in the first instance; thereafter any items not collected will be passed to the SEC Security Control Room.

Meeting point

There is a meeting point located on the concourse and will be signed ‘Meeting Point’.  Please arrange in advance to meet your friends/family here should be separated during your visit.

If you lose your accompanying adult or are an adult who has lost their child, please look for a steward or a member of staff who will direct you to the Organiser’s Office.

Multi Faith Prayer Room

If you require the use of a prayer room, this can be found in Hall 1 on the concourse of the SEC.

Non-riders

All visitors require an entry ticket, even if they do not plan to go on rides themselves. Vouchers can be used on the stalls as well as the rides and the inflatable play area. Vouchers can also be shared throughout your party so if you choose not to ride or play the stall games yourself, then you can pass your 10 vouchers to others in your party.

Tickets

All tickets include entry and 10 vouchers per person which can be used on rides, most stalls and inflatable play. Additional vouchers can be purchased in the hall at £1.50 each or 5 for £6.

If you know what day you’re planning to visit, you can save £1 per person by selecting a specific day when booking online. But if you need a bit more flexibility, don’t worry – we still have our fully flexible any day tickets.

If you are purchasing a Concession (60+) ticket, you must bring a valid bus pass or other form of valid age ID. If you are purchasing a Young Scot/Kidz Card discounted ticket, you must present your Young Scot/Kidz Card on entry with your ticket. Failure to provide proof that you qualify for these offers may result in you being refused entry to the Carnival, or being asked to return another date with your ID.

There are no age limits throughout the IRN-BRU Carnival however if you are 12 or under you must be accompanied by a responsible adult.

Please see the Ticket Prices page for further info and prices.

Opening Times

Please see the Opening Times page for full details.

Outside Ride

This year we have a Starflyer out the front of the the SEC and is open from the 8th of December until the 12th of January 2020. The ride will only operate during busier times, for instance when there are shows at the SEC, Armadillo or Hydro, and will start in the afternoon. Please check before coming to avoid disappointment. The Starflyer takes cash only and costs £3 per person.

Parking

There is a multi-storey car park situated at Congress Way which is operated by City Parking. Charges are set by City Parking £11 for 1 - 12 hours which can be paid at the car park pay station. https://www.sec.co.uk/visitor-information/how-to-get-here/car-parking 

Vehicles over 1.9m should park in car park 5 which is located to the West side of the SEC.

Queuing

There will be days/times when the Carnival is busy. This means queues will form for rides however there will be signs posted near the queue which will indicate the length of time you may have to wait before riding.

 

Re-Entry

On entry to the Carnival, you will be hand stamped.  This means you can leave and return on the same day.  The hand stamp changes daily.

Refunds

All tickets are non-refundable.

Rides

We have a large selection of rides suitable for all ages. All rides operate a height restriction for safety purposes, and are published here for your information.

In some cases, due to build or size, the ride may be deemed unsuitable due to the restraints, locking mechanisms etc.  The operator’s decision is final in this instance.

Travelling by Train

Trains leave Glasgow Central (Platform 17 Lower Level) approximately every 10 mins to Exhibition Centre station - for further details, routes and times please check out the Scotrail website.

Videography & Photography

In general audio and video recording equipment and professional cameras are not permitted. However, small non-professional cameras and phone cameras are permitted for personal use.

Professional photographers should contact the Organiser’s Office directly for express permission to photograph their event.

Please be advised that organisers of the IRN-BRU Carnival will be taking photographs and filming the show for marketing purposes. By entering the hall, you consent to being filmed or photographed, and the use of such material. If you do not want to participate or have any questions, please contact us or inform a member of staff in the Organiser’s Office.

Vouchers

Vouchers can be used on rides, game stalls and Inflatable Play. All rides are 1 voucher per ride, stalls are 2 per game and Inflatable Play is 3 per child who wants to play. (Adults accompanying do not have to use their vouchers for entry.) Please note dodgem cars are designed for 2 people and each person will require a voucher. If you wish to ride the Dodgems alone it will cost 2 vouchers. Please note that there are also some cash taking attractions in the hall that take cash only. Vouchers, including those included with entry tickets, can only be used on the day they are purchased for, so make sure you use them up during your visit!

When To Visit

The days prior to Christmas and the final week (Monday 7th - Friday 11th 2019) are generally quieter times, however we cannot guarantee this.

BOOK YOUR TICKETS TODAY!

Tickets for the IRN-BRU Carnival are on sale now – book now and join us in celebrating 100 years of Carnival

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